What follows is an integral part of the General Conditions of Online Sale.

Art. 5) Buyer’s Right of Withdrawal   

5.1) The Buyer may exercise his/her right of withdrawal within 14 (fourteen) working days of receipt of the Products purchased from the Website. The Buyer may exercise his/her right of withdrawal by sending a completed return form (which can be downloaded on-line under the Withdrawal section: “Return Form”) to the Seller’s address (Contrada San Silvestro 139/A, 91025 Marsala (TP), Italy) by means of registered post return receipt requested. The Return Form may also be sent, within the above-mentioned period of time, via facsimile and/or e-mail (to info@zicaffe.com), provided that confirmation is sent via registered post return receipt requested within 48 (forty-eight) hours thereafter.

The Products must be returned to the Seller within 14 (fourteen) days from the date of their receipt.

The only expenses which will be incurred by the Buyer in exercising his/her right of withdrawal under this Article 5, are the direct costs relating to the return of the Products to the Seller.

5.2) The Buyer’s right of withdrawal will be deemed to have been exercised correctly where the Buyer has met the following conditions:
  • the Return Form (or equivalent communicaiton) has been completed correctly and sent to the Seller;
  • the Products have not been unpacked nor, in any event, used, altered and/or damaged;
  • identification tags are still attached to the Products in their original single use seals;
  • the Products are returned in their original packaging;
  • the returned Products are returned to the Seller in one single delivery. The Seller reserves the right not to accept Products, contained in the same Order Form, that have been returned separately; and
  • the Seller receives the Products within 14 (fourteen) days from the date in which the Buyer received them.

5.3) Where the Buyer has exercised his/her right of withdrawal in accordance with the terms of Article 5.2 above, the Seller will refund the total price of the purchased Products, including shipping costs (without prejudice to the Seller’s right not to refund extra costs in the event that the Buyer chose a more expensive shipping service than the cheapest service available during the order procedure), to the credit card, prepaid credit card or Paypal account used by the Buyer to pay such Products under Article 3.4 above.

In particular, once the Seller has received the goods from the Buyer and checked that all requirements under Article 5.2 above have been met: (i) the Buyer will receive via e-mail, at the address provided by him/her during the purchasing procedure, confirmation of acceptance of the returned goods; and (ii) the Seller will commence procedures so as to refund the purchase price to the Buyer within 14 (fourteen) days from the date on which the Seller became aware of the exercise of the right of withdrawal by the Buyer, save for the latter’s right to suspend the refund until the Products are returned. It is clearly understood that the actual amount of time to re-credit or return the sums paid by the Buyer for the purchase of the Products will depend on the type of credit/debit card used.

It is further understood that: (a) the date of credit of the refund will be the same as the debit date and, consequently, the Buyer will not suffer any loss in terms of bank interest; and (b) in the event that the details of the person who is indicated in the Order Form as the recipient of the Products do not correspond with the details of the person who paid for the Products, the Seller will refund the purchase price to the person who effected payment.

5.4) Where the Buyer has not exercised the Buyer’s right of withdrawal in accordance with the terms of Article 5.2 above, and the return of the goods cannot be accepted, as it does not comply with the above conditions, the Seller will inform the Buyer of such by sending an e-mail to the address provided by him/her during the purchasing procedure. In this case, the Buyer may choose (duly communicating such decision to the Seller via e-mail) to have the Products purchased returned to him/her at his/her own expense, or, where the Buyer is not so interested, the Seller reserves the right to keep the Products and the corresponding amount paid for the purchase thereof.

Download return form
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